SERVICE POLICIES & TERMS
A Thoughtful Experience Requires Thoughtful Policies
At P.Dion Beauty®, every appointment is intentionally reserved to allow the time, privacy and attention needed to care for your hair, scalp and overall experience.
Many of our services—including hair restoration, restorative styling, extensions and customized hair-loss solutions—require preparation before you ever sit in the chair.
These policies help us protect that time while creating a peaceful, professional experience for every woman we serve.
By scheduling an appointment with P.Dion Beauty®, you acknowledge and agree to the following policies.
APPOINTMENTS & RESERVATIONS
Appointments are reserved specifically for you.
Please review the service description, preparation instructions and appointment details before booking. Some services require a consultation or Crown Assessment before treatment, installation or customization can be scheduled.
Because many services are selected according to the condition of your hair and scalp, P.Dion Beauty® reserves the right to recommend a different service, modify the planned service or postpone a service when necessary to protect the integrity of your hair and scalp.
Our goal is never simply to complete an appointment. Healthy hair and scalp practices come first.
CANCELLATIONS & RESCHEDULING
We understand that life happens. When plans change, we simply ask for enough notice to make the reserved appointment available to another guest.
Appointments may be cancelled or rescheduled at least 48 hours before the scheduled appointment time without a late-cancellation charge.
Cancellations or rescheduling requests made within 48 hours of the appointment are subject to 50% of the scheduled service total.
Same-day cancellations and missed appointments/no-shows are subject to 100% of the scheduled service total.
Outstanding balances resulting from cancellation or no-show policies must be resolved before another appointment can be scheduled.
BOOKING FEES
Certain appointments require a booking fee to reserve extended service time, order hair or materials, or begin customization.
Booking fees are non-refundable.
When a qualifying appointment is rescheduled outside of the 48-hour cancellation window, the booking fee may be transferred one time to the rescheduled appointment.
Additional rescheduling, late cancellation or failure to attend the rescheduled appointment will result in forfeiture of the booking fee, and a new booking fee may be required.
Where applicable, booking fees are applied toward the service balance unless otherwise stated.
ARRIVING FOR YOUR APPOINTMENT
Please arrive on time and prepared according to the instructions provided for your service.
If you anticipate being late, please contact P.Dion Beauty® as soon as possible.
Guests arriving more than 15 minutes late may need to have their service adjusted or rescheduled when there is no longer adequate time to safely and properly complete the appointment.
We will never rush a specialized service at the expense of your hair, scalp or the experience of the guest scheduled after you.
CROWN ASSESSMENTS & HAIR RESTORATION SERVICES
Hair and scalp concerns are highly individual.
A Crown Assessment allows us to review your history, current concerns, scalp and hair condition, lifestyle factors and other relevant information before developing recommendations.
Services may include scalp therapies, microneedling with appropriate professional growth-support products, restorative treatments, home-care recommendations and other services within P.Dion Beauty's professional scope.
Hair restoration is a process—not a guaranteed outcome.
Hair growth, shedding, density and scalp improvement may be influenced by age, genetics, hormones, nutrition, medications, medical conditions, consistency with treatment and home care, among other factors.
P.Dion Beauty® does not diagnose medical conditions or replace care provided by a physician, dermatologist or other licensed healthcare provider. When a concern appears to require medical evaluation, you may be encouraged to seek appropriate medical care before or alongside your services.
EXTENSIONS, CUSTOMIZED FULLNESS & HAIR-LOSS SOLUTIONS
Sew-ins, crochet services, bonding, human-hair twists, K-Tips, Crown Wefts, mesh integration, toppers, wigs and other customized enhancement or replacement options are selected according to the client's individual needs and suitability.
Not every technique is appropriate for every client.
Recommendations may consider existing density, scalp condition, hair strength, areas of loss, desired coverage, maintenance commitment and lifestyle.
A specific technique seen online or worn by another client may not be the solution recommended for your crown.
We customize the solution to the woman—not the woman to the service.
CUSTOM HAIR, PRODUCTS & SPECIAL ORDERS
Hair, toppers, wigs, customized pieces, specialty products and other materials may be ordered specifically for an individual client's service.
Once an order has been placed, customized or prepared for your appointment, it may be non-refundable and non-transferable.
Pricing for custom services may vary according to hair length, density, amount of hair required, customization, installation method and maintenance needs.
Any applicable investment will be discussed before an order or customized service is finalized.
MAINTENANCE MATTERS
The longevity and integrity of extensions, enhancements, restorative styles and customized hair-loss solutions depend heavily upon proper maintenance.
Before leaving your appointment, you may receive recommendations regarding cleansing, home care, professional maintenance and the appropriate timeframe for removal or adjustment.
Wearing an installation beyond the recommended maintenance period can contribute to tangling, matting, excessive tension, breakage or scalp concerns.
P.Dion Beauty® cannot guarantee the condition or longevity of an installation when professional maintenance and home-care recommendations are not followed.
RESULTS & EXPECTATIONS
We believe in being transparent about what professional hair and scalp care can—and cannot—promise.
Photographs, testimonials and before-and-after results displayed by P.Dion Beauty® represent individual client experiences. They are not guarantees that another client will experience identical results.
Hair restoration and retention require partnership.
Your results may depend upon professional care, home-care consistency, maintenance, lifestyle factors and circumstances outside of our control.
Our commitment is to provide thoughtful recommendations, professional care and honest guidance throughout your journey.
SERVICE SATISFACTION
We want you to feel confident in the care you receive.
Because professional services involve time, products and expertise that cannot be returned once performed, completed services are non-refundable.
However, if you have a concern regarding the execution of your service, please contact P.Dion Beauty® within 7 days of your appointment.
We will review the concern and, when appropriate, provide a reasonable adjustment related to the original service.
Requests involving a change of preference, a different style or additional services outside the original appointment are not considered corrective adjustments and may require an additional service charge.
PRICING & PAYMENT
Service prices may vary based upon the amount of time, hair, product, customization or additional work required.
When a service requires customization beyond its standard offering, any significant pricing difference will be discussed before proceeding.
Payment is due in full at the completion of the appointment unless an approved payment arrangement has been established in advance.
Available financing or buy-now-pay-later options are subject to the terms and approval requirements of the individual financing provider.
PHOTOGRAPHY & PRIVACY
P.Dion Beauty® respects the personal nature of hair-loss and scalp concerns.
Clinical or progress photographs may be recommended to document changes throughout a restoration journey.
Your participation in treatment photography does not automatically grant permission for your images to be used publicly.
Marketing, educational or social-media use of identifiable client images will require appropriate consent.
Your story is yours. We consider protecting your dignity part of caring for your crown.
OUR COMMITMENT TO YOU
P.Dion Beauty® was created for women who want more than an appointment.
This is a space where you can ask questions, understand what's happening with your hair and scalp, explore your options and receive care without embarrassment or judgment.
We will always strive to be honest about what we see, what we recommend and what is within our professional scope.
In return, we ask our guests to respect the time, expertise, policies and care that make this experience possible.
Your crown deserves to be cared for with intention.
Thank you for trusting P.Dion Beauty® with yours.